Examples of Good Return


Pursuant to Legislative Decree 21/2014 "Implementation of Directive 2011/83 / EU on rights

of consumers, amending Directives 93/13 / EEC and 1999/44 / EC and repealing

Directives 85/577 / EEC and 97/7 / EC ", the Consumer has the right to exercise the right to

withdrawal within 14 working days from receipt of the product and obtain the

reimbursement of the value of the Products in compliance with the following methods:

1. The Consumer must complete in all its parts with legible characters the form of

made available for download at the end of this page and send it to assistenza@wehairprofessional.com

In case of lack or omissions in completing the form, I 3 srl will not be able in any of them

to take charge of the Consumer's request.

2. In case of acceptance of the return request, I 3 srl will send by e-mail a confirmation of

acceptance indicating on the document the RMA Authorization Number (Return Goods)

Authorized), stamp and company signature in the relevant section.

3. The Customer must attach the RMA form received to the goods to be returned to the courier.

4. The Customer will be subsequently contacted by the Courier to take charge of the return.

5. The return of the product to the Seller must take place within 14 days

from the date on which the Consumer has communicated his decision to

exercise the Right of withdrawal.

The goods object of the Return must always be returned to I 3 srl and not retained by the

customer, except of course the cases in which the return is made impossible by force causes

greater. (In the event that happens, you will still need to attach a photograph

clear and clear to witness the happened and attach it to the return request document

of the goods.)

After the return of the goods, I 3 srl will evaluate the actual damages or possible

alterations to confirm the correctness of the request and the effective right of withdrawal.

6. The reimbursement of the price paid for the purchase of the product does not include expenses for

the shipment and return of the goods - which will in any case be borne by the User.

7. The Right for Withdrawal - in addition to compliance with the terms and procedures described above – is intended correctly

exercised if the following conditions are also fully respected:

a. The Return Form (or other explicit declaration of the decision to withdraw from the

contract) must be correctly completed and transmitted to the Seller within

fourteen (14) days from receipt of products;

b. The products must not have been used or tampered with;

c. The products must be returned in their original packaging;

d. Returned products must be delivered to the forwarder within fourteen (14)

days starting from when the Customer has communicated the decision to the Seller

to withdraw from the contract;

If the Right of Withdrawal is exercised following the procedures and terms indicated in

previous paragraph, the Seller provides to reimburse any amount already

collected for the purchase of products according to the methods and terms set out below.

to. The sums will be reimbursed as soon as possible and, in any case, by

fourteen (14) days from the date on which the Seller became aware

exercise of the right of withdrawal, subject to verification of compliance with the terms and conditions

conditions indicated above in par. 7

b. If, however, the methods and terms for exercising the right are not respected

of withdrawal, the Customer will not be entitled to reimbursement of the sums already paid to the

Seller. The customer will be informed via email of the non-acceptance of the return

and will have 14 days to notify the Seller if he chooses to regain, a

own expenses, the products in the state in which they were returned to the Seller, giving it

communication to the Seller himself. Otherwise, the Seller may retain the

products, in addition to the sums already paid for their purchase.




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